Display of Fees & Complaints Procedure


Display of Fees – Consumer Rights Act 2015 s83

Fees for Landlords
Fully Managed 10% + VAT = 12% inclusive of VAT
Let Only 8% + VAT = 9.6% inclusive of VAT
Tenancy Renewal 6% + VAT = 7.2% inclusive of VAT
Prices below are inclusive of VAT:

Inventory/Schedule of Condition: 0-3 bed £200; 4+ £255
Electrical Installation Condition Report (EICR):        £175
Gas Safety Check: £120; Boiler Service:                        £140
Energy Performance Certificate – EPC:                         £145

Duplication and testing of extra keys: £40 per set
Hourly rate for other work: £30 per hour
Obtaining estimates and supervision of major works: 12% of cost of work over £1000
Redirection of mail overseas: £120 per annum

Fees for Vendors
Sole Agency Fee 1% + VAT = 1.5% inclusive of VAT


Havilands is a member of Client Money Protect which offers Client Money Protection for Landlords and Tenants.

Havilands is also a member of the Guild of Letting & Management.

We protect tenants’ dilapidation deposits with the Deposit Protection Service.

Havilands is a member of a redress scheme – The Property Ombudsman.

The business owner of Haviland Estates Ltd is:

Mrs Andre Chris

Legal documents may be served at 30 The Green, Winchmore Hill, London N21 1AY

All fees quotes are inclusive of VAT at the current rate of 20%



Haviland Estates Ltd, (a Member of the Ombudsman for Estate Agents), aims to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded, a complaints procedure has been introduced. This provides for the matter to be dealt with internally and in the event that we are not able to deal with the issues to our mutual satisfaction, by reference to the Ombudsman for Estate Agents.

If you believe you have a complaint, please write in the first instance to the Operations Manager at the address as below:

Mrs Lynne Yazgan, Operations Manager, Haviland Estates Ltd,

30 The Green, Winchmore Hill, London N21 1AY

Your complaint will be acknowledged within 3 working days, investigated thoroughly in accordance with established in-house procedures and a formal reply will be sent to you within 15 working days of receipt of your complaint.

If you are not satisfied with the outcome of our initial investigation, you are provided with a further opportunity to have the complaint reviewed by our Director:

Mrs Andre Chris, Director, Haviland Estates Ltd,

30 The Green, Winchmore Hill, London N21 1AY

In the event that the final review, as detailed above, still fails to satisfy your complaint, then you may refer the matter to the Ombudsman for Estate Agents. We will submit our file to the Ombudsman on request. You are also entitled to have your complaint referred to the Ombudsman should we fail to deal with matters promptly or do not comply with our in-house complaints procedure within 8 weeks from the date we receive your complaint in writing.

The Property Ombudsman – Complaint Enquiries: 01722 333306

Milford House, 43 – 55 Milford Street, Salisbury, Wiltshire, SP1 2BP

The Property Ombudsman