Happy Customers

This is what some of our happy customers said about the Havilands service –

Seller Hannah Bridges - Seller - Firs Lane, N21

“Very pleased with the service provided by Havilands. Excellent quality photography, quick turnaround, reactive and efficient communication. Wouldn’t hesitate to recommend”

Seller T Callum - Seller - Radcliffe Road, N21

“We recently sold our house with Havilands and found the whole team to be extremely professional and helpful at all times. The marketing was good and we were v pleased with a quick sale. The whole experience was smooth and stress free. Would definitely recommend them”

Buyer Mrs B - Buyer - Onslow Gardens, N21

“Excellent service all round. Particular thanks to Jay who has been patient, professional and positive all the way through the sale process”

Buyer Ms F C - Buyer - Houndsden Road, N21

“Overall we were very pleased with our experience with Havilands throughout the whole buying process. Having previously experienced several other agencies throughout the buying and selling process, Havilands definitely stood out thanks to their impeccable customer experience.
A special thank you to Jack for being super supportive & for taking care of our every need throughout, his prompt replies and excellent property knowledge were much appreciated”

Buyer Mr & Mrs C - Buyer - Compton Road, N21

“Jack and team at Havilands were so professional and supportive, nothing was too much trouble for them, they truly went the extra mile. We sold and are buying our new house in Winchmore Hill through them. They made what can be a very stressful time so much easier and were totally honest with us throughout the whole process. I would definitely recommend them to anyone looking to buy or sell in the area”

Buyer LA - Buyer - Uplands Way, N21

“I recently purchased a house through Havilands and have been so impressed with their service, communication and expertise. Jack went above and beyond what I expected from an agent. His honesty, his knowledge of buildings and the property market itself, his willingness to give straight answers to questions, his reliability, natural integrity and his obvious expertise made our decision process far smoother and clearer. I found his approach very refreshing. The sales/purchase process was managed by Katie and her efficiency, reliability and excellent communication skills were key to completing a smooth purchase. The whole team; Erin, Jay and James were all professional, helpful and friendly. House purchases rarely go smoothly, but with Jack, Katie and the team we had every confidence that they would do their upmost to ensure that everything possible was done to facilitate the purchase. I strongly recommend them!”

Landlord CL - Landlord - Chesterfield Lodge, N21

“Great experience leasing my flat through Havilands – was a seamless process from start to finish with Jack and all the team. Many thanks”

Tenant AO - Tenant - Chesterfield Lodge, N21

“My parents recently moved in to a wonderful one bedroom apartment managed by Havilands Estate. The service was excellent, the staff is welcoming and helpful, pre and post completion. A special thanks to Jack for a fantastic job, he made sure my parents had a smooth transition. Every time I called the office, Erin was helpful and polite. Gul from the accounts was prompt and professional to all my queries. Five star agency with fabulous staff”

Seller DA - Vendor, Hoppers Road, N21

“We have been so impressed by the whole team at Havilands. We would highly recommend them to anyone looking to buy/sell in this area. Jack, Jay and James all provided a very professional and super friendly service, and some great advice! Thank you all so much!”

Potential Buyer: DX - Buyer - Compton Road, N21

“The words that come to mind when I think of Jack are Integrity, Great Communicator and Patience. Jack accompanied me on a viewing to a unique property. I was struck by his knowledge of the property and its current history. The viewing wasn’t rushed, in fact Jack encouraged me to take as long as I needed to look around. Jack pointed out many of the special features in the property and to be honest the conversation between us flowed very naturally. Jack encouraged questions; if he didn’t know something he promised to find out. There was a particular feature in the property that concerned me, when I shared this, Jack didn’t fob me off, instead he listened and understood the concern I raised. On my second viewing, I was accompanied by my mum, even though she was not the prospective buyer, I noted his approach towards her was kind and respectful, answering all her questions too; his approach didn’t change. The housing market has been quite frenetic in the last year, it was so refreshing to be given permission by an estate agent, to take my time and think things through”



Seller/Buyer: Patrick - Wellington Road, EN1/Bourne Avenue, N14

“Excellent service and very professional”

Buyer: Harriet - Stone Hall Road, N21

“Havilands have been outstanding from start to finish in helping us find and buy our home. The staff are very approachable, professional and responsive. They really went over and above at every stage to ensure that everything went smoothly for our move. We can’t praise them highly enough”

Seller/Buyer: Sam - River Bank/Firs Lane, N21

“Having invited four local reputable agents to value our house Havilands immediately stood above the rest as James was incredibly knowledgeable and personable. We ended up selling and buying through Havilands which I am so thankful for. I would 100% recommend Havilands to anyone. The entire team; James, Katie Jay, Erin and Lynne are very professional, super efficient and most importantly really care. The journey is always stressful yet at every step Katie and James were there to advise, lean on and progress the stages. They became our absolute rocks and we trusted their advice implicitly. They are both super negotiators and ensured the chain progressed saving us thousands on our stamp duty. Put simply Katie and James made this happen for us and we will be forever grateful”

Buyer: Marc - Friars Walk, N14

“5 stars all the way! Special thanks goes to Andre for a very professional and friendly approach, easy and reliable communication and her willingness to go the extra mile. Thank you Havilands for providing an outstanding service. Highly recommend!”

Seller/Buyer: Christian - Friars Walk/Wellington, N14/EN1

“All the staff at Havilands supporting my sale and purchase provided support throughout ensuring I was continually informed at every stage. Given the short deadline we had for completion, everyone really helped get this over the line. I can’t speak highly enough of the personable service, thank you to everyone for being so fantastic and making this happen!”

Seller: Jean & Tony - The Orchard, N21

“Privileged to have received such an exceptionally high standard of professionalism from this highly motivated team. Having been out of the house buying and selling market for over 30 years, Havilands made the process as smooth and painless as possible”

Buyer/Seller: Stephen & Annette Freear - Bourne Avenue, N14

“We have bought and sold properties a few times now through Havilands and would not hesitate in recommending them. Our most recent sale/purchase has been during the pandemic and the team have been efficient, professional and accommodating throughout the process.   Special thanks to Andre, as ever, for keeping things on track and sorting any tricky situations.   Thanks to you all !”


Buyer: Erin Gilger - Buckingham Close, EN1

“We had a really great experience with Havilands. Jay, Erin and Katie were very supportive with the purchase of our house and everything went smoothly from start to finish. Great communication and would definitely recommend working with them”

Buyer: Isabella Mora - Orpington Road, N21

“Two days ago my husband and I, on one of our local exploratory walks, happened to walk past a very large and beautiful property on Eversley Crescent which had a Havilands ‘for sale’ sign outside. It made me reflect on something which I thought it was worth sharing with you: you deal with clients that are buying properties for over 5 million pounds, but there has never been a time when I felt treated as second class client; your kindness and care was always of the highest quality. We felt like VIPs for you, even though I am sure you deal with billionaires and I am so grateful for this!     Again it comes as no surprise that Havilands won a customer care award!”


Seller: Tracey Shaw - Buckingham Close, EN1

“We recently used Havilands to sell our fathers house after he passed away. They were extremely helpful and considerate of our feelings as this was a very emotional experience for us. They were very professional and took care of all the details for us, supervised all the viewings and kept us updated of progress all the way. Nothing was too much trouble and I highly recommend them and would not hesitate to use them again! Thank you very much Havilands!”

Seller: Peter Nye - Devonshire Gardens, N21

“Havilands just recently successfully achieved the sale of my mother’s house in Winchmore Hill for the target price they estimated at the outset. It did take a bit longer than I expected but this was mainly due to the ups and downs of the market during COVID and the inevitable problem with potential buyers changing their minds, which obviously comes with the territory. Throughout the journey their service was excellent, keeping me updated every step of the way. They were very helpful, responsive, polite and friendly at all times, no matter who I happened to speak to in their office. Like the majority of people, I don’t get involved in buying/selling property very often but if you’re considering an estate agent in or around the Winchmore Hill area, I could certainly recommend Havilands”

Landlord: Sue B - Orpington Road, N21

“Exceptional service. Very efficient and helpful team who found the perfect tenants”

Seller: Leslie Gillard, Church Hill, N21

“I found that Havilands Estate Agency was the best agency that I have ever used. Their experience, professionalism and care has saved me from experiencing what could have been a disaster into plain sailing.
Thank you very much. Leslie Gillard”

Buyer: Dave Lee - Ulleswater Road, N14

“Excellent personal service when buying our house – would recommend”

Buyer/Seller: Kelly Barnes, Green Moor Link, N21

“The whole moving experience was in very safe hands with Andre and the team. All our queries were dealt with professionally and timely. We moved during lockdown and it was almost a stress free process! We would not hesitate to recommend Havilands to anyone looking to move in N21!”

Seller: Giuseppe & Gillian Germanetti - Green Moor Link, N21

“When we decided to sell our house after so many years we were quite apprehensive. We needn’t have worried “Havilands” were brilliant, they were so professional and efficient and very helpful, nothing was too much trouble. They made the whole experience so easy for us. We would definitely recommend them. Many thanks to Andre and to all your staff”

Seller: Marilyn Brummer, Powys Lane, N14

“I found Havilands to be professional, helpful and efficient. They took my concerns into account in a most thoughtful manner and dealt with everything in a way that eased what could have been a traumatic experience. A delight to deal with”

Seller: Dawn Clare - Ridler Road

“I chose Havilands due to the fantastic photography of their properties. I met the estate agent and he was very positive about my house and had a clear plan on the marketing. From the start to the end I was shown respect and a professional attitude. They are a great team who worked together delivering an excellent service to their customers. I was very impressed by the attention that they gave to updating me with the progress. Happy to recommend them all. I am a very satisfied customer. Thank you”

Buyer: Lloyd Flemming - Meadowcroft, N13

“We have recently bought a property through Havilands. At all stages during the transaction the team were on hand to help and as a result we were able to get to completion in an incredibly fast time. When we first began looking for a property I was given very helpful information about the area (which was new to us). We viewed a number of properties through Havilands and it was always easy to arrange a viewing and the agents were knowledgeable about the properties and streets. We would highly recommend Havilands to prospective purchasers or vendors, a small team proved invaluable”


Seller: Praveen Moman - The Bourne, N14

“My experience with Havilands as an estate agent dealing with the sale of our cherished family home has been exemplary. Within two days they sent the photographer, even moving the car out of the way. Within a week Andre the managing director brought a number of pre-screened clients for viewings to the property. Within two weeks we had a written cash offer and within six weeks we had completed. Havilands was crucial in making sure the sale proceeded smoothly and quickly and worked closely with both parties. They gave advice on getting the house and garden ready for sale, suggested a surveyor, a solicitor and a removals company. It was a very impressive and comprehensive service and they went above and beyond their remit and it’s a pleasure to recommend them”

Seller/Landlord: Keith Eldridge, Hoppers Road, N21

“Dear Havilands crew
I would like to say a sincere thank you for all your help over the years with our beloved flat on Hoppers Road. We bought this flat back in May 2012, then we had 4 great years there and started our family there.
When we decided to rent out the flat, you guys were great at finding us great tenants and making sure all of our worries and problems were dealt with.
So, when we sold the flat this year, it was with some sadness, as always when you say goodbye to a place with lots of memories, but also joy – as you helped us negotiate a good and fair price for it at the same time.
We are very grateful for all your help over the years and more importantly it’s been a great pleasure to work with you all, it’s been fun.
All the best.

Buyer: JSDV Property - N21

“All the guys at Havilands were fantastic! From start to finish James, Jay and Erin worked tirelessly to ensure the purchase went through. Thank you”

Seller: Dani McKinlay-Cox - Hillhouse Close, N21

“Thank you so much Havilands for selling our home, for being really professional and very proactive. Couldn’t recommend you enough”


Buyer: Phu Truong - Bourne House, N14

“Working with Haviland has been very smooth and efficient. We completed our house purchase in just 5 weeks, during the pandemic. Andre in particular helped us through the process and effectively managed all the communication between us and the vendor. 5*. Happy to recommend.”

Seller: Clare Hindson - Trinity Court, N21

“I recently sold my flat through Havilands. It turned into quite a lengthy and difficult process, through no fault of the estate agent. Havilands were so helpful, kind and understanding of the stress it caused me. James went above and beyond to help get the sale completed, even working on his days off. I would definitely recommend using Havilands”

Seller: Metin Hassan - Ulleswater Road, N14

“Upmost professionalism, attentive to detail, staff acting in the best interest of their client and prospective purchasers. Am very pleased with the service that was provided to me & my family in the sale of my house with Havilands”

Vendor/Buyer: Malcolm MacDougall - Winchmore Hill, N21

“Havilands have been a great help in making our house move a smooth process from beginning to end. Many thanks for all the help and guidance, which has made what is usually a stressful period as stress free as possible”

Vendor: Laura Gustard - Winchmore Hill, N21

“All the staff at Havilands have been absolutely wonderful in helping us to sell our property and help navigate through some very choppy waters in the housing market due to firstly Brexit and then Coronavirus headwinds. There is a good balance to the team and importantly for us no egos. They supported us all the way and I highly recommend them”


Buyer: Nick Khinch - Winchmore Hill, N21

“So happy with Haviland’s team who helped us a great deal to buy a dream home in Winchmore Hill! The purchase was a difficult one involving multiple mortgages and probate in the middle of a Covid lockdown; but Andre and her team really partnered us during a long transaction and helped overcome many obstacles using their experience and proactive approach to potential problems. Thank you Havilands – We will always be grateful for your work!”

Seller: Paul Constantine, Brackendale N21

“I would like to thank the whole Havilands team for their exceptional professionalism, especially Andre who guided and supported us throughout.  Thank you so much!”

Buyer: Alex Muzio - Winchmore Hill, N21

“From the moment Andre arrived to show me round the first time I was relaxed by her welcome. She was very knowledgeable about the area and the property itself additionally. Over my life I’ve dealt with plenty of agents, as I’m sure most people have, and Andre stands out as being straight and honest among them. That really made the process of purchase a pleasure and for that I am very grateful. Thank you again”

Buyer: Karen Thompson - Brockley Court, N21

Havilands were excellent. I am very grateful to James, Jay and the team for all their help, guidance and hard work in selling my property. I recommend them highly”

Vendor: Lee Alderson - Winchmore Hill, N21

“All the staff at Havilands have been absolutely wonderful in helping us to sell our property and help navigate through some very choppy waters in the housing market due to firstly Brexit and then Coronavirus headwinds. There is a good balance to the team and importantly for us no egos. They supported us all the way and I highly recommend them”


Landlord: Nil Fevzi - Palmers Green, N13

“Staff are very professional and provide a quality, fast service. They know what they are doing and select suitable tenants for properties. I would definitely recommend them”

Vendor/Buyer: Raman and Martina - Southgate, N14

“We were really impressed with the way in which Havilands dealt with both our sale and purchase. They made everything move smoothly and without incident and remained in touch with us along every step of the way. We would definitely recommend Havilands”



Vendor: John Nunziata - Southgate, N14

“Havilands offers a professional service of the highest standard. The whole team was very friendly and personable, and each member made the process of buying and selling property feel easy and manageable. Havilands was always there at the other end of a phone call or email, and they have expert knowledge of the market. I would recommend the agency to anyone in need of a service they can trust and rely on”


Tenant: Wendy McPherson - Grange Park, N21

“I will never forget the level of professionalism, courtesy, flexibility, support, reliability and effortless kindness during my whole tenancy.  Wishing you all the very best”


Seller/Buyer: Nadia Banton - Bush Hill Park, EN1

“We just wanted to express our thanks to the Havilands team and, in particular, Katie Thomas who oversaw the sale and purchase of our properties. It wasn’t simply her warmth and efficiency that meant so much to us; it was the fact that she made us feel as if we were her only clients. Selling and buying is a notoriously stressful time and when we were becoming not a little anxious about things ‘going quiet’ at the other end, Katie was always available to enquire and reassure. We highly recommend the team at Havilands”

Buyer: Sarah Olabode - Quaker's Walk, N21

“We wish to thank the Team at Havilands for their profound support throughout the process of buying our family home. The Team worked tirelessly ensuring the process went smoothly. Amazingly, after we bought our family home, the Team at Havilands kept in touch until we settled comfortably without any hiccup. We highly recommend Havilands as an Agent. Thank you”


Landlord: Allen Wittert - Springbank, N21

“Professional and incredibly nice to work with, as opposed to high pressure agents on the high streets”

Tenant: Valerie Mussi - Stonard Road, N13

“Erin at Havilands was a delight to liaise with during our search for our new family home. Erin was always very communicative and attentive to our needs above all however, her friendly demeanour made moving home such an easy transition. Thanks again!”

Seller: Jade Colling, PSM Group - Quakers Walk, N21

“Havilands recently sold two new build properties for us. As a Property Development company we deal with Estate Agents regularly and cannot fault the service we received from Andre and the team. They secured buyers for both properties quickly and followed the sales through from start to finish keeping us up to date the whole time and ensuring the whole thing went smoothly and efficiently.  Their professionalism has been outstanding throughout the sale and we would certainly use them again and recommend them to others”

Seller: AM - Woodland Way, N21

“We wish to thank the Team at Havilands for their high level of professional service, knowledge and support throughout the sale of our family home. After 45 years it was a significant transaction for us. They understood and they listened. They kept us updated throughout. We highly recommend Havilands as an Agent.”

Seller: Piers and Stella Rankin - Old Park Ridings, N21

“Dear Havilands Team.  We would like to thank you so much for all you have done in selling our home.  Recommending Havilands would be top of the list to anyone we know looking for an agent. Katie knows exactly what their clients need, frequent updates, quick responses to questions you may have, have buyers in mind who are looking for a house like yours, give you feedback , courteous, friendly, happy and much more. Even in difficult periods they give you confidence that everything will be fine in the end, when you are panicking!  Many thanks to you all once again”

Landlord/Seller: Mrs Rigg - Waterfall Road, N14

“Having been recommend to use Havilands to let and manage the tenancy of our property, we were very pleased with professional expertise letting the property. During the last three years we have found the level of management by the staff to be efficient and helpful, so much that we decided to sell via Havilands and received similar excellent service”

Seller: Theo - Kent Road, N21

“We were extremely happy with the service Havilands provided. We considered using a hybrid/online agent and are so glad we didn’t. We found that nothing beats local knowledge and Havilands clearly know the N21 area perfectly and so we would highly recommend them to our friends. The valuation was spot on and the weekly updates once our property was reserved showed they really care. Having that constant communication between all parties really helped to ensure a smooth process from beginning to end. Also the quality of both the photos and the floor plan provided by Havilands were of the highest standard.  Overall, excellent!  Thanks for all your help”


Seller: M Michael - Cheyne Walk, N21

“Many thanks to Katie and all the team at Havilands for dealing with my house sale to efficiently, honestly and professionally.  Having had a bad experience with another local agent, it was refreshing to see that Havilands approach is Vendor led, transparent and totally professional.  I would not hesitate to recommend Havilands for any sale or purchase.”


Seller: E. & N. Ali - Green Dragon Lane, N21

“You deserve your place as the number one agent in N21.…your level of service and knowledge has been second to none. In my opinion the benchmark of how an estate agency conducts itself, one that many other estate agents could learn a lot from. Particularly impressed with your honesty, integrity and determination.
… all that was necessary (and often more) to ensure that all parties were satisfied and comfortable whilst keeping a positive and professional outlook.”

Seller: M. Brown - Range Court, N21

“Thank you for all your insight into helping me sell my ‘one of a kind flat’.
We got some great pictures and it made a difference taking your advice on the details.
I had a very firm plan in my mind and you listened to my suggestion and you brought it to life via the golden phone call. There is only one person that could be this much of a natural sales person…”


Landlord/Seller: B. Yousef - Station Rd, N21

“Very happy with your service for past 25 years. You have sold, bought and let many properties for me, I am grateful to your good and honest service.”

Seller: N. Wright - Broad Walk, N21

“Thank you for handling the sale of my property so courteously and efficiently.  Before we placed the property on the market we spoke to several local agents but had no hesitation in retaining Havilands as we felt you had the best local knowledge, skills and experience. We also felt you gave “best advice” and took a highly realistic and practical approach. In the event this proved to be an excellent decision on our part.

You sold our home very quickly. You handled the transition through exchange to completion in a highly professional manner. We were delighted with the service we received. Well done.”

Seller: M. Zekayi - Coombehurst Close, EN4

“I would certainly come back to you, knowing all will be well, because you make things happen. From the day that we met  I have felt secure in knowing that you would take care of things. You certainly have. No matter what the obstacles were, you dealt with it. Above all you kept me in touch throughout. Assuring me giving me the attention and comfort that I needed. That is quite rare these days. Your passion and care for your business shines through you. I would certainly come back to you, knowing all will be well, because you make things happen.”

Seller: P & G - Bush Hill Park, EN1

“We greatly appreciate the hard work and invaluable advice given to us throughout our sale process. Your excellent service, frequent communication and professionalism made our sale process a success.”

Buyer: Patrice - Third Ave, EN1

“I have dealt with many estate agents during my house moves since the early eighties, and you have pressurised and hassled me far less than any of the others. For that I was very grateful. I will definitely contact you if I ever want to sell.”

Tenant: Buyer & Purchaser - N21

“Havilands were in constant communication with us and were very open and honest at every step of the sale and purchase. They always reacted quickly to changes and guided us on what to do next”

Tenant: Maeva and Clément - Wood Green, N22

“Thank you for your professionalism and how you made these two years in London easy responding to any issues in our flat.”

Seller: Paul Constantinos - Brackendale, N21

“I would like to thank the whole Havilands team for their exceptional professionalism, especially Andre who guided and supported us throughout. Thank you so much!”

Seller: Roger Dean, Downes Court N21

“Now that the dust has settled (quite literally!), I feel I must write to thank you and all your team for obtaining such a good price for my house and for your considerable help and encouragement throughout the stressful and traumatic process of moving house! I was greatly impressed by your calmness and efficiency and, in particular, I would like you to pass on my thanks to the team who were unfailingly cheerful, tolerant and re-assuring in all that they did for me. I think I might have gone quite mad but the your help and placatory words when we seemed to be getting nowhere with the other side’s solicitors when buying my new apartment! With renewed thanks and best wishes”

Seller: Paul & Susan Turck, N21

“Just a line to tell you how very pleased we are with the speed and efficiency with which the sale of our house has been dealt with. From the moment that we appointed you as our agents, we have been impressed with your courtesy and professionalism at all stages of the process. To have introduced buyers who could proceed so quickly and who offered a price so close to our asking figure was beyond our wildest expectations when we put our house on the market. We would have no hesitation in recommending your office in the future”

Seller/Buyer: Val & Norman - N21

“We have nearly made it! I just wanted to drop you a line to tell you how much I appreciate all the hard work that you (and your great staff at Havilands) have put in to making our move from a house (where we have been for 33 years) to a flat, go so smoothly!  In very difficult circumstances you all have been terrific! From picking out the properties that you knew would be suitable for us to the negotiations with the vendors and the final completion nobody could have make it less stress free The same applies to selling our house – I would have no hesitation in recommending you to anyone who wants a hassle free experience when moving. Thanks a million”

Seller: Panayiotis & Stella, N21

“We would like to thank you and your staff for the hard work, professionalism and dedication shown in bringing our house sale to an eventual conclusion, after such a very long time and with various agents”

Seller: Morris-Reynolds Family - N21

“As you must realise only too well when a family moves it is a very stressful business, and after so many years of memories for my dear father and to some extent for me, we also found this to be the case.  All of you made this easier for us especially with your tact when necessary, re-assurance when required, and above all your efficiency and respect for a sense of urgency especially in the concluding weeks to exchange. It is an absolute pleasure in this ever changing market to have the service that we received 6 years ago when you sold our own property. Our very sincere heartfelt thanks to you all for making things easier and my father looking forward to hopefully a new lease of life in his apartment down in West Sussex near us”

Seller: Peter & Karen, N21

“Just a quick note to thank you for the hard work you put in during the sale of our house. The professionalism which you showed, especially in the latter stages of the sale, was definitely the deciding factor in securing the buyer and an acceptable timescale to all the parties. Many thanks for your help in this matter”

Buyer: Mimcia & Richard, N21

“We recently purchased Arlow Road through Havilands and would like to thank the help of the team in finding a home which perfectly fitted our needs and then for helping support the move from this stage to completion”

Seller: Darren & Ali, Bourne Avenue N14

“Just a quick note to thank you and your team for your excellent professionalism with the sale of our house. We instructed Havilands because we expected a certain level of service and you more than lived up to our expectations!”

Landlord: A Charalambous, N21

“Service, co-operation and attention to detail has been excellent with friendly approach to both tenants and landlords. You know what our requirements are, which you always try to fulfil by providing true, concise and specific information about prospective tenants, enabling us to make the correct decisions”

Tenant: Elliot, N21

“Havilands have gone to a new improved level with their tenacity and focus”

Buyer/Seller: SB, N21

“Right from the outset when you first came round we felt we were in capable hands. All our questions were taken seriously and answered. We felt supported throughout the whole process and every member of the team was excellent – friendly, efficient and professional. The whole experience was pleasant and stress free”